A hotel reservation usually guarantees a room category, subject to hotel policy and availability. But exact room location, view, floor, connecting room, bedding preference, or early access may depend on what is available when you arrive.Hotels may also face unexpected problems such as late checkouts, maintenance repairs, rooms taken out of order, housekeeping delays, or guests extending their stay.
Smart guest tip: Call the hotel before arrival if a specific room feature is critical to your trip.