Hotels sometimes overbook because some guests cancel late, fail to arrive, or extend their stay unexpectedly. Overbooking can also happen because of system errors, third-party booking delays, maintenance problems, or rooms suddenly going out of order.
If a hotel cannot honor your reservation, ask:
Will the hotel relocate me?
Who is paying for the alternate hotel?
How far is the new hotel?
Is transportation provided?
Will my rate be protected?
Can I get written confirmation?
Smart guest tip: Late arrival on a sold-out night increases risk. Make sure your card works and the hotel has your correct contact information.